Frequently Asked Questions

Question: I’m experiencing difficulties placing an online order and checking out

Answer: Please contact us, we will be able to create a voucher sale over the phone, take payment and arrange postage or e delivery.

Question: How do I print my email voucher?

Answer: Your voucher will arrive by email as a PDF attachment, please open the PDF attachment and print, the quality of the print finish will be determined by the print specification of your printer.

Question: What delivery and postal options do I have?

Answer: Gift Vouchers can be emailed free of charge. Can be mailed 1st class in an A5 branded envelope for £5.45 Can be mailed 1st class in a gift voucher box for £8.45.

Question: Can I have a VAT receipt for my purchase

Answer: You will receive a VAT receipt as part of your order confirmation, if you need something more specific, please contact us.

Question: I’ve received my voucher and there is a mistake on it can I get it amended?

Answer: Yes please do contact us, we can amend or re-issue a voucher.

Question: I’ve lost my voucher can I still make a booking?

Answer: Vouchers can be retrieved from the system and reissued, but please do contact us to arrange, purchase details will be required.

Question: Can I extend or refund my voucher?

Answer: Unfortunately, vouchers cannot be refunded, if you are experiencing extenuating circumstances, we can extend a voucher, again this is solely at the discretion of the manager.

Question: I have only part used my voucher, can I carry forward the balance?

Answer: Experience vouchers are for a single transaction, Monetary value vouchers can be part-redeemed and the balance carried forward.

Question: How do I redeem my voucher?

Answer: Prior booking is essential please contact us on the following telephone number: 01943 430001